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Renew service error

patters1978
Newbie
Posts: 1
Registered: ‎15-03-2022

Renew service error

Hi

In October/November last year my broadband deal came to an end and I received an email asking me to sign up again for a discounted rate.

At the time I followed the emails instructions and signed up, today when looking at my bank statements I have been charged £43.50 since November last year? When I try and check my details in my account or see my package all I get is a warning saying an error has occurred you currently have an order that is being processed?

Any help with this? Not happy that I've been paying extra if I'm honest
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Renew service error

Thanks for your time on the phone @patters1978

I'm really sorry for the issues you've had renewing with us.

I've dropped you an e-mail following our conversation you can also view documented on your account here > https://www.plus.net/wizard/?p=view_question&id=222835240

If you have further queries, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet