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Renew service error

Posts: 1
Registered: ‎15-03-2022

Renew service error


In October/November last year my broadband deal came to an end and I received an email asking me to sign up again for a discounted rate.

At the time I followed the emails instructions and signed up, today when looking at my bank statements I have been charged £43.50 since November last year? When I try and check my details in my account or see my package all I get is a warning saying an error has occurred you currently have an order that is being processed?

Any help with this? Not happy that I've been paying extra if I'm honest
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Renew service error

Thanks for your time on the phone @patters1978

I'm really sorry for the issues you've had renewing with us.

I've dropped you an e-mail following our conversation you can also view documented on your account here >

If you have further queries, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi