John,
Ah sorry, thank you for the clarification. We see many around here not wanting to pat for line rental as they say they do not want something they are not using. I had somewhat forgotten about broadband only contracts where the phone line is provided by a third party.
One can see clear merits in a single provider offering both services - there is no where to hid and it is a single entity when there are problems.
As this is a business service, I would call business support and see what they can do for you. One would hope that there could be some flexible approach which supports customer retention.
As this is a business service, then maybe a business (cost) perspective might be helpful...
- How much longer does your phone provider's minimum term last?
- How much extra will you need to pay Plusnet on pay as you go terms for that period?
- How much will early exit from you phone provider's contract cost you?
- How does the cost of phone provider plus Plusnet broad band until the end of that minimum period stack up against "cutting your losses" and moving everything to Plusnet at £22pcm +VAT (24 month contract) now?
Whilst the principle of paying to get out might be irksome, it might be cheaper than remaining in a split service provision for the remaining time of that contract. Consider that the line cost of the £22 package is IIRC £18.50+VAT, so the broadband is peanuts.
That last thought you might ask the business support if the continuation fee mentions above mistakenly includes line rental.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
