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Refund

andyhicks88
Dabbler
Posts: 12
Registered: ‎12-04-2023

Refund

Hi, I ordered a package a couple of weeks ago but then ended up cancelling to take advantage of the new cheaper PN offer for the package that came out just a few days later. All this was done on the phone and fine however I've just remembered the original months fee they take by card when you order....obviously I should have this refunded right? (as i paid it again obviously when I re-ordered at the new price) I can't recall if this was ever mentioned or what when I sorted this cancellation/reorder but as of now I've not had a refund and wondered if this just takes a while to process normally or if i should give them a nudge? To be fair it has been less than a week.

2 REPLIES 2
andyhicks88
Dabbler
Posts: 12
Registered: ‎12-04-2023

Re: Refund

Still not received anything? Any ideas or staff member who can look into it please?

James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: Refund

@andyhicks88 Hi I sent you a private message. Thanks

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team