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My bill has doubled in a few months

bigcheeseuk
Hooked
Posts: 9
Registered: ‎21-08-2021

My bill has doubled in a few months

I renewed for 24 months, thinking I'd still get a similar price for the contract. It seems my bill has doubled in a few months. With the cost of living, I cannot afford this, is there some way of getting it back under £30 a month, or I'll have to quit using the internet.

7 REPLIES 7
bigcheeseuk
Hooked
Posts: 9
Registered: ‎21-08-2021

Re: My bill has doubled in a few months

my old bill , sorry if I did this wrong, I have learning disabilities

 

Moderators Note: Personal information removed but still visible to Plusnet staff

jab1
Legend
Posts: 17,080
Thanks: 5,472
Fixes: 254
Registered: ‎24-02-2012

Re: My bill has doubled in a few months

@bigcheeseuk It looks like you have come to the end of your contract, so  are paying out-of-contract prices. I would give the Customer Options Team a call on 0800 013 2632 and see what you can negotiate.

John
bigcheeseuk
Hooked
Posts: 9
Registered: ‎21-08-2021

Re: My bill has doubled in a few months

They phoned me up to renew for a 24 month contract, so I'm not sure what is going on, when I look at my account, I cannot change or upgrade my account, it just says :

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."
 
Also, is there a contact email or chat function? As I'm hard of hearing.
jab1
Legend
Posts: 17,080
Thanks: 5,472
Fixes: 254
Registered: ‎24-02-2012

Re: My bill has doubled in a few months

OK As I'm not PN staff, I'll leave this for one of the Help Team to pick up - they will be better able to advise.

John
bigcheeseuk
Hooked
Posts: 9
Registered: ‎21-08-2021

Re: My bill has doubled in a few months

It would be nice to get some official help and feedback on this?

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 326
Thanks: 132
Fixes: 21
Registered: ‎02-05-2023

Re: My bill has doubled in a few months

@bigcheeseuk  Hey, I've sent you a ticket directly from your account explaining what's happened and what I've done for you. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=233580689. 

 

Is there anything else I can help with? 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
bigcheeseuk
Hooked
Posts: 9
Registered: ‎21-08-2021

Re: My bill has doubled in a few months

Thanks Claudia, there's nothing else