cancel
Showing results for 
Search instead for 
Did you mean: 

Contract ending

jackxity
Newbie
Posts: 1
Registered: ‎02-05-2023

Contract ending

My current contract ends 18th may and I don't wish to renew straight away due to being a student. I will not needing internet in my student accommodation that I only use in term time until the new academic year in September.

Any suggestions on how to cancel payments in a way that would make it easy to start up again with Plusnet or another provider would be much appreciated.  

 

1 REPLY 1
pjmarsh
Superuser
Superuser
Posts: 4,065
Thanks: 1,617
Fixes: 21
Registered: ‎06-04-2007

Re: Contract ending

Payments will continue at the Out of Contract rate until you cancel your account, having given the required notice.  You can't just stop paying.  When you want to start again, it will be a new account with whoever your chosen provider is (including Plusnet) and a new connection.  Some of your existing line may have been repurposed and used for someone else (on ADSL or FTTC).

 

You'll need to give Plusner a call, or send a letter to cancel as per the cancellation policy: https://www.plus.net/help/legal/cancellation-policy/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.