We need to let you know about some changes we made to our landline and mobile call charges from 3rd December 2019. The changes are as follows:
Our call set up fee increased by 1p from 22p to 23p a call
The standard rate for calls to UK landlines increased from 13.5p per minute to 15p per minute
The standard rate for calls to UK mobiles increased from 15p per minute to 18p per minute
As we’re only just telling you about these changes, we’re going to credit you to cover the increased cost of any calls made from 3rd December 2019 until 15th July 2020. After this, your call charges will be charged at the above rates. Acredit will be applied onto your first bill after 15th July 2020.
We’re sorry for any inconvenience that you may have been caused.
Best wishes, The Plusnet Team
So as well as the billing system not billing correctly, it doesn't send out the compulsory notifications either!! Doesn't effect me as I don't use the phone (especially when you look at the call costs compared to mobile), but some people may have been caught out by this.