Need a new cheque - Can't contact Plusnet
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Need a new cheque - Can't contact Plusnet
04-05-2020 12:02 PM
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I recently left plusnet after being a customer for a few years.
After I moved there was a slight crossover period and Plusnet sent me a cheque for the difference.
I received the cheque but unfortunately it had been mangled in the post and only half of the cheque was readable (Or indeed existed)
I need Plusnet to issue a new cheque to me.
I have tried phoning, live chat (Spoke to a lovely Bot) Facebook messneger and Twitter all to no avail.
Can someone please get in touch with me so that I can get my cheque re-issued,
Re: Need a new cheque - Can't contact Plusnet
13-05-2020 9:37 AM
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Still waiting on a response to this.
Been a week since I posted this and heard nothing back - still heard nothing on twitter or facebook and the live chat still isn't there and phoning is a waste of time.
Any chance someone at plusnet can get back to me
Re: Need a new cheque - Can't contact Plusnet
13-05-2020 4:50 PM
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Hi @Silverhoop, thanks for getting in touch
I'm really sorry for the issues you've had with your cheque. I've raised this request off to our Billing Department and I'll let you know as soon as I have an update
Regards
Re: Need a new cheque - Can't contact Plusnet
13-05-2020 4:59 PM
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Not sure there is anyone home.
I have been trying to call them to pay a bill that I am getting emails about. They also keep telling me to check my bills. Bob Hope. No way to access your bills it seems. For over a month now I cannot access them. Same old message......not sure why there is even an option to view bills when it never works.
No BOTs to talk to on chat. No one in customer services to take a call, just get cut.....unbelievable.
You're dead in the water it seems.....until they start chasing a bill, of course.
For a communications company and service provider, you're failing. How about managing some expectations!?
Re: Need a new cheque - Can't contact Plusnet
14-05-2020 8:44 AM
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Hi @Hassled, I'm really sorry to hear you're having issues when trying to view your bills. We are aware of some issues affecting our Billing system that could be causing this for you.
Could I ask you to confirm whether you've cleared your cache and cookies and tried a different browser to access the Billing tab within your account?
Re: Need a new cheque - Can't contact Plusnet
15-05-2020 11:43 AM
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Thanks for your patience. I've had confirmation a new cheque has been issued out to yourself. Please allow up to 21 days for this to arrive
Let us know if you need anything else.
Re: Need a new cheque - Can't contact Plusnet
15-05-2020 1:37 PM
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Brilliant!
Thanks for your help Alice
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