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Price rise notification 6 months late
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Price rise notification 6 months late
15-05-2020 2:54 PM
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I have just received the following email:
Important information about your prices
Hello Mark | ||||||
We need to let you know about some changes we made to our landline and mobile call charges from 3rd December 2019. The changes are as follows: | ||||||
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As we’re only just telling you about these changes, we’re going to credit you to cover the increased cost of any calls made from 3rd December 2019 until 15th July 2020. After this, your call charges will be charged at the above rates. A credit will be applied onto your first bill after 15th July 2020. | ||||||
We’re sorry for any inconvenience that you may have been caused. | ||||||
Best wishes, The Plusnet Team |
So as well as the billing system not billing correctly, it doesn't send out the compulsory notifications either!! Doesn't effect me as I don't use the phone (especially when you look at the call costs compared to mobile), but some people may have been caught out by this.
Mark
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Re: Price rise notification 6 months late
15-05-2020 3:00 PM
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This topic has been moved from Home Phone to My Account / Billing
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