Plusnet - you've overcharged me, and I can't raise a ticket
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Plusnet - you've overcharged me, and I can't raise a ticket
26-02-2011 10:21 AM
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Please can someone from support have a look at my account - I've been overcharged by £13.65 (charged 29.99 - should be 16.34) this month. Now bearing in mind that IMO billing errors are about the worst mistake you can make, please can you
1 - immediately refund the overpayment.
2 - explain why it has happened
3 - explain what you will do to prevent it happening again.
Thanks
Re: Plusnet - you've overcharged me, and I can't raise a ticket
28-02-2011 11:03 AM
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The subscription has increased because the 12 monthly discounts that were agreed last year have been used. I'm just trying to find details of the offer that was agreed but unfortunately they're not recorded on the account - if you could drop me a PM with details I'll happily look into it for you?
Re: Plusnet - you've overcharged me, and I can't raise a ticket
28-02-2011 7:28 PM
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Re: Plusnet - you've overcharged me, and I can't raise a ticket
02-03-2011 9:36 PM
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Re: Plusnet - you've overcharged me, and I can't raise a ticket
03-03-2011 10:14 AM
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Sorry they have been received - I'll be back to you this morning, I've been chatting to Mand about this as well (not sure if she's got back to you yet) but just want to confirm with her before I respond. I'm sorry for the delay.
Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 8:01 PM
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I was (IMO) overcharged because my discount came to the end of it's 12 month period. However when I was given the discount, I was not informed of any duration limit, and I only stayed with plusnet as a result of the discount applied to my legacy product (to price it at the same level as the current products - which weren't any use to me).
However, plusnet have been unable to re-instate the discount at the same level as previously meaning my costs have gone up around 3.65 / month. As a result, I am now migrating out.
I think generally plusnet service is excellent (although the handling of this discount scenario could have been better) - it is just that your products don't suit me any more.
Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 8:23 PM
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Ex-Broadband Service Manager
Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 8:35 PM
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However, I decided if I was going to be paying that, I wanted a play with a provider who is promising unlimited usage (I've been having to ration the family usage of Iplayer), and unmanaged/unthrottled connection. (Frankly your traffic management on current packages is unusable for me)
We'll have to see how it goes.
Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 9:23 PM
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Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 9:26 PM
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You forgot to say "and I'll be free of IP Profile and DLM issues"!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 9:46 PM
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No problem - thanks for the help so far. I should add that the onoging fault investigation had no bearing on my deciding to leave. It is just unfortunate timing that my upgrade to 2+, subsequent fault, and expiry of discount have all happened at the same time.
@jelv - I'm trying not to count any chckens just yet. It has to be activated and all work reliably first.
Re: Plusnet - you've overcharged me, and I can't raise a ticket
09-03-2011 9:57 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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