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Plusnet still billing / taking payment for Broadband despite leaving

Hendon
Newbie
Posts: 2
Registered: 16-10-2017

Plusnet still billing / taking payment for Broadband despite leaving

Hi

I moved away from Plusnet over a month ago (to EE).  All smooth - I could see what looked a final bill (a correction / credit) in Member Centre.  However, I received an email confirming a new invoice for this month and when I checked in Billing it looks like Plusnet started a Broadband contract despite EE completing the migration.  I am being billed and Plusnet are taking direct debit payments.

 

I have tried calling this morning but after 1 hour on the phone have resorted to signing up here to hope someone can check and resolve the issue.

I would appreciate if the account can be closed and monies owed refunded.

Many Thanks

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: Plusnet still billing / taking payment for Broadband despite leaving

Hi there,

I'm sorry to hear we're still billing you for a service after you've left.

 

I've raised a ticket with our cancellations team now to provide a refund of all monies owed, and then close your account. We'll need to wait until the direct debit clears the recently generated invoice first though.

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Hendon
Newbie
Posts: 2
Registered: 16-10-2017

Re: Plusnet still billing / taking payment for Broadband despite leaving

Hi

Cheers Gandalf.  These things happen and I appreciate the help.

Will keep an eye on things to make sure they progress as expected once the current invoice payment clears.

Regards

Hendon

Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: Plusnet still billing / taking payment for Broadband despite leaving

No problems Hendon, let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team