Plusnet still billing / taking payment for Broadband despite leaving

[#1]

Hi

I moved away from Plusnet over a month ago (to EE).  All smooth - I could see what looked a final bill (a correction / credit) in Member Centre.  However, I received an email confirming a new invoice for this month and when I checked in Billing it looks like Plusnet started a Broadband contract despite EE completing the migration.  I am being billed and Plusnet are taking direct debit payments.

I have tried calling this morning but after 1 hour on the phone have resorted to signing up here to hope someone can check and resolve the issue.

I would appreciate if the account can be closed and monies owed refunded.

Many Thanks

[#2]

Hi there,

I'm sorry to hear we're still billing you for a service after you've left.

I've raised a ticket with our cancellations team now to provide a refund of all monies owed, and then close your account. We'll need to wait until the direct debit clears the recently generated invoice first though.

Apologies for the inconvenience caused.

[#3]

Hi

Cheers Gandalf.  These things happen and I appreciate the help.

Will keep an eye on things to make sure they progress as expected once the current invoice payment clears.

Regards

Hendon

[#4]

No problems Hendon, let us know if you need any further assistance.