Plusnet ,slow after closing account
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Plusnet ,slow after closing account
22-09-2015 10:33 AM
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I would like to share this we u
I went to another provider on 18 th sept ,so my last day was 18 th sept
Plusnet have now took my monthly fee ,they said I would get a refund
22 sept ,I have just had email saying my account has been reactived and payment would be took out 25 th sept
I would like to say the customer service is non exist ,and they do things all by computer
I would come back after my new provider contract runs out after 12 months but not now
Can you sort this out ,has I want to move on
Can any one suggest what to do
I am cancelling my dd has u have took out my monthly payment in advance
Unhappy customer
Re: Plusnet ,slow after closing account
22-09-2015 10:38 AM
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They have not done nothing about my account closing ie refund
I would also like a letter of plusnet saying my account is closed
Re: Plusnet ,slow after closing account
22-09-2015 10:46 AM
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11:16am, Tuesday 15 Sep 2015
Thanks for getting in touch.
I can see from your account that we have now received the transfer notification from your new provider and we will close your account shortly. As we do this we will calculate any refunds and final charges and update you accordingly.
Please do not hesitate to call us on 0800 4320 200 if we can be of any further assistance in the meantime, we're available between 7:30am & 10pm every day.
Kind regards,
link:csa removed
This was sent on the 15 th sept
adie:red removed CSA name as per link:rules
Re: Plusnet ,slow after closing account
22-09-2015 10:47 AM
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This was over a week ago
Re: Plusnet ,slow after closing account
22-09-2015 10:56 AM
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I have not been behind with payments
My account should have been closed
Don't know what all there staff does in yorkshire
Re: Plusnet ,slow after closing account
22-09-2015 11:19 AM
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After five years with plusnet ,I get no customer service
My account should be closed and a letter sent saying my account is closed
Not having to follow up in a forum no one answers
Don't plusnet work 7am to 10 pm seven days a week ?
Re: Plusnet ,slow after closing account
22-09-2015 11:22 AM
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Re: Plusnet ,slow after closing account
22-09-2015 11:23 AM
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I don't care if takes a week ,month or a year
Re: Plusnet ,slow after closing account
22-09-2015 12:00 PM
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Bumping threads is against the forum rules however. The forums aren't an instant response support channel.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet ,slow after closing account
22-09-2015 12:27 PM
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I've gotten your account closed and actioned the necessary refund for you. It should go back to your Direct Debit, which can take anywhere up to two weeks to arrive.
Matty
Re: Plusnet ,slow after closing account
22-09-2015 12:42 PM
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Quote from: Skynews2010
I am cancelling my dd has u have took out my monthly payment in advance
Would this not prevent refund via the DD route?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Plusnet ,slow after closing account
22-09-2015 1:05 PM
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My bad, probably should have clarified that
Matty
Re: Plusnet ,slow after closing account
22-09-2015 2:06 PM
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So why didn't he answer mine
Matty
Can u tell me why did I get a email saying my account was reactived ,after paying my dd on 21 Sept
When u know that I was closing my account ?
Like I said I have been with plusnet for long time and waiting for support since the 15 th sept with answers
I have cancelled my dd hasn't said u was taking another payment out of me on 25 th
I would like to know why it was reactived ,as not missed payment in account
I see u have now cancelled my account ,so this is only way I can reply
Re: Plusnet ,slow after closing account
30-09-2015 12:45 AM
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I have the same problem. It looks like this is an ongoing issue with Plusnet lately. I left Plusnet on 25/09/15.
On 29/09/15 I received an email saying my account has been reactivated after I have paid an outstanding balance Considering that I have a Direct Debit set up and my last payment was taken as usual on 25/09/15. Also in that email I was informed that £9.99 will be taken on 02/10/15 !? Instead of the refund I expect
Tried to reply to the email, no chance. I will have to chat online again, as I did today and the advisor Liam has been very helpful. Hope to get this mistake sorted out.
My advice to you is do the same- chat online. You'll get your answers straight away.
Regards.
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