Plusnet ,slow after closing account

[#1]

Hello
I would like to share this we u
I went to another provider on 18 th sept ,so my last day was 18 th sept
Plusnet have now took my monthly fee ,they said I would get a refund
22 sept ,I have just had email saying my account has been reactived and payment would be took out 25 th sept
I would like to say the customer service is non exist ,and they do things all by computer
I would come back after my new provider contract runs out after 12 months but not now
Can you sort this out ,has I want to move on
Can any one suggest what to do
I am cancelling my dd has u have took out my monthly payment in advance
Unhappy customer

[#2]

Also they have answered me on email but just answer
They have not done nothing about my account closing ie refund
I would also like a letter of plusnet saying my account is closed

[#3]

link:csa removed - Sales & COT Analyst
11:16am, Tuesday 15 Sep 2015
Thanks for getting in touch.
I can see from your account that we have now received the transfer notification from your new provider and we will close your account shortly. As we do this we will calculate any refunds and final charges and update you accordingly.
Please do not hesitate to call us on 0800 4320 200 if we can be of any further assistance in the meantime, we're available between 7:30am & 10pm every day.
Kind regards,
link:csa removed
This was sent on the 15 th sept
adie:red removed CSA name as per link:rules

[#4]

So can Lisa ,from sales help me again
This was over a week ago

[#5]

It looks like plusnet sent me this email ,to. Reactive my account
I have not been behind with payments
My account should have been closed
Don't know what all there staff does in yorkshire

[#6]

I can see why people go to other providers after a year
After five years with plusnet ,I get no customer service
My account should be closed and a letter sent saying my account is closed
Not having to follow up in a forum no one answers
Don't plusnet work 7am to 10 pm seven days a week ?

[#7]

I also have three questions in ther support questions,which have t been answered in over aweek

[#8]

I will keep this going until plusnet sort it out ,
I don't care if takes a week ,month or a year

[#9]

mod:note
Bumping threads is against the forum rules however. The forums aren't an instant response support channel.

[#10]

Appreciate that you're frustrated, though in the interest of myself and other customers being able to understand the issue it may be best to confine your comments to one post where possible.
I've gotten your account closed and actioned the necessary refund for you. It should go back to your Direct Debit, which can take anywhere up to two weeks to arrive.
Matty

[#11]

Quote from: Skynews2010

I am cancelling my dd has u have took out my monthly payment in advance

Would this not prevent refund via the DD route?

[#12]

It's not been cancelled by OP yet, so I've gotten it in there.
My bad, probably should have clarified that 
Matty

[#13]

I am not bumping this up ,Harry b answered another question in another post
So why didn't he answer mine
Matty
Can u tell me why did I get a email saying my account was reactived ,after paying my dd on 21 Sept
When u know that I was closing my account ?
Like I said I have been with plusnet for long time and waiting for support since the 15 th sept with answers
I have cancelled my dd hasn't said u was taking another payment out of me on 25 th
I would like to know why it was reactived ,as not missed payment in account
I see u have now cancelled my account ,so this is only way I can reply

[#14]

Hi SkyNews2010  :),
I have the same problem. It looks like this is an ongoing issue with Plusnet lately. I left Plusnet on 25/09/15.
On 29/09/15 I received an email saying my account has been reactivated after I have paid an outstanding balance   Considering that I have a Direct Debit set up and my last payment was taken as usual on 25/09/15. Also in that email I was informed that £9.99 will be taken on 02/10/15 !? Instead of the refund I expect 
Tried to reply to the email, no chance. I will have to chat online again, as I did today and the advisor Liam has been very helpful. Hope to get this mistake sorted out.
My advice to you is  do the same- chat online. You'll get your answers straight away.
Regards.