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Plusnet pop up

FIXED
Michaelsnell
Newbie
Posts: 4
Thanks: 1
Registered: ‎25-01-2023

Plusnet pop up

Hi so my account was restricted this morning so I paid my bill and it said it would be back on at 12:30pm, it connects on mobile phones and consoles however whenever I try and connect my smart TV whenever input my wifi password a join plusnet pops up, I can't do anything I can't log in etc please help I called them and they said they can't help
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8 REPLIES 8
Baldrick1
Moderator
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Posts: 11,678
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Registered: ‎30-06-2016

Re: Plusnet pop up

@Michaelsnell  Welcome to the Community forums.

Having your service restricted has nothing to do with the connection between your TV and hub. This connection would not have been affected and should have simply come back to life when the service was restored.

Are you giving us the full story, there should have been no need to change any passwords.

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Michaelsnell
Newbie
Posts: 4
Thanks: 1
Registered: ‎25-01-2023

Re: Plusnet pop up

I didn't need to change any passwords, so basically on my phone I have Internet access however on my phone settings it says login required BUT I can still access WiFi however on my smart TV whenever I connect to the WiFi a pop up screen comes up saying join plusnet, now on this screen I can't access anything, I close the tab and it says not connected to the WiFi. I hope that makes sense I'm not sure how to do add photos on here
jab1
Legend
Posts: 16,991
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Registered: ‎24-02-2012

Re: Plusnet pop up

@Michaelsnell To add photos on here, save it to your laptop/desktop, create a new post, click the icon between the smiley and camera one, and follow instructions.

John
Michaelsnell
Newbie
Posts: 4
Thanks: 1
Registered: ‎25-01-2023

Re: Plusnet pop up

This is what pops up when I try connecting to the Internet on my smart tvThis is what pops up when I try connecting to the Internet on my smart tv

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Plusnet pop up


Moderators Note


This topic has been moved to My Account/Billing

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Plusnet pop up

Fix

Hi @Michaelsnell,

I'm really sorry to see it looks like restrictions haven't quite been removed.

I've given things a kick for you which should sort this out. Let me know if you're still having issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Michaelsnell
Newbie
Posts: 4
Thanks: 1
Registered: ‎25-01-2023

Re: Plusnet pop up

Thank you so much I'm back online!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,293
Fixes: 1,600
Registered: ‎21-04-2017

Re: Plusnet pop up

Excellent! And apologies again that the restriction wasn't fully lifted automatically.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet