Plusnet full fibre 900

[#1]

My contract is due for renewal and will be staying on full fibre 900 as before why does it say I need an Open Reach engineer visit when it's the same product

[#2]

@Stever2 If this is a straight renewal of an existing contract/product, it is clearly wrong - without posting any personal details, can you attach a screenshot of the page where it says this? 

[#3]

You'll need an Openreach engineer to visit your home to activate your service.

Just so you know...
If you miss the appointment, the engineer can't access your property or you cancel without two working days' notice, you may be charged an extra £65.

[#4]

That is not quite what I asked for. A screenshot of the actual document/page saying this would be much more helpful.

[#5]

When you click on renew that's just what it says nothing else

[#6]

As I am no longer a PN customer, I can't check this, sorry.

@MisterW - I know you are supposed o be on holiday, but have you any ideas? 

[#7]

I havent been through the renewal process for a long time, but my 'guess' would be that its standard text to cope with all situations. Not very clever if it is though...

[#8]

Thanks guys I will renew and hope they see that i don't actually need a visit from Open reach

[#9]

Fair enough, @MisterW , but as the OP hasn't posted an image of where this 'information' is...

[#10]

Moderators Note

This topic has been moved from Broadband to My Account / Billing