@AnnieDunn To log into your account, you use the password associated with your username, which you created when you joined PN, and which you should have kept a record of.
I applied for a link to change it, but it said it would affect the router
That's correct, its the same password that the router uses to make the connection. However, if you are using a Plusnet Hub then it will auto update with any password change. If you are using your own router, then you will need to manually change the PPPoE password to the new one.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Not that it bothers me too much - yet - but why was this topic marked as 'solved' by a staffer - Ritu_D ?? AFAIK, only the OP has the right to accept solutions.
