Plusnet cutting off vital lifeline

[#1]

I have just received an email from you saying the direct debit has been cancelled although when I look on line it is still there. what is actually going on with your company? 

[#2]

I'm really sorry to hear this.

I've checked your account and apart from the cancelled direct debit instruction I can't see any further issues.

Could you re-submit the direct debit instruction online from Here please?

Once you've done that I don't foresee any further problems happening.

[#3]

I have already resubmitted the direct debit and it is showing in my direct debit list on my bank account. however when I go on my plusnet account it's not there. I tried again and got this

There has been an issue; please consult your system administrator

[#4]

Thanks for getting back to us, can you advise when you submitted it?

It can take around 5-10 working days for one to be processed.

[#5]

set up Monday and showing as active yesterday. I would like to add that all my other direct debits are fine and working and I see from your forum I am not the only one having problems 

[#6]

Not 100% sure why it's showing as active on your bank's side after so soon, but I'd definitely allow 5-10 working days for it to be fully processed.

[#7]

then why are you asking me to resubmit it? can you get your supervisor to sort this out once and for all. I am paralysed and typing this out with my eyes using a special device. I can't keep doing this back and forth 

[#8]

I asked you to submit the direct debit because I wasn't aware you had already done so.