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Move existing broadband product to a new account holder?

jan2019
Newbie
Posts: 1
Registered: ‎15-01-2019

Move existing broadband product to a new account holder?

An elderly relative has their own broadband service on their account and also a broadband service for a family member at another address - both services paid on the one bill.

Is it possible to create a new account for the other relative and transfer their broadband product to that new account with separate payment details and what would the change process be?

 

I have Power of attorney for my elderly relative but I am not the Plusnet account holder.

Thanks

 

 

 

 

1 REPLY 1
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Move existing broadband product to a new account holder?

Hi @jan2019 

 

That doesn't sound like something which is an option, I'm afraid. 

 

I would suggest calling our Customer Options team regarding this as they are the department who can provide all relevant information about your account and contract.

 

Telephone number: 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

 

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

 

Thanks, 

MoR

 

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 MoR
 Plusnet Help Team