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An elderly relative has their own broadband service on their account and also a broadband service for a family member at another address - both services paid on the one bill.
Is it possible to create a new account for the other relative and transfer their broadband product to that new account with separate payment details and what would the change process be?
I have Power of attorney for my elderly relative but I am not the Plusnet account holder.
That doesn't sound like something which is an option, I'm afraid.
I would suggest calling our Customer Options team regarding this as they are the department who can provide all relevant information about your account and contract.
Telephone number: 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays