Plusnet charges are different to my bill
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- Re: Plusnet charges are different to my bill
27-01-2019 7:29 AM
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This is the Plusnet price guide for residential products
https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/
I'm under Unlimited Fibre Broadband
Signed up June 2018, so table 1
Unsure at this stage if low cost area or outside
18 Month Contract
I believe it will come under Broadband & Phone on an 18 month minimum term contract
Low cost area = £7.00 for the first 18 months, £15.99 thereafter
Outside low cost area = £14.50 for the first 18 months, £23.49 thereafter
Now this has been my bill since I joined and confused from above, I'm paying £24.99 a month (then £38.98 on the 19th month), charges broken down as follows as follows:
Balance brought forward £24.99
Line Rental = £18.99
Evenings & Weekends =£4.00
Voicemail = £0.00
Unlimited Fibre = £15.99
Promotional Discount = £13.99
I cannot work out how it differs from the site, anyone able to clarify, thank you.
Fixed! Go to the fix.
Re: Plusnet charges are different to my bill
27-01-2019 12:31 PM - edited 27-01-2019 12:32 PM
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You can find out what your market classification is at https://kitz.co.uk/adsl/broadband_access_market.htm
27-01-2019 12:52 PM
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@Marvel1 the prices you see in the table you linked to are for the Fibre broadband part of the product , line rental and call plans are additional.
You seem to have a discount of £13.99 and so are getting your Fibre broadband for effectively £2/month. On top of that is the standard line rental of £18.99 and the E & w/e call plan of £4. That gives the total of £24.99/month.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet charges are different to my bill
28-01-2019 9:56 AM
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Hi @Marvel1
Thanks for getting in touch and I am sorry for any confusion.
@MisterW has advised all the key elements of your invoice for you, I would mention that you are in a low market area. The pricing mentioned at £7.00 per month for the first 18 months appears to be an offer that was available at the time of the information being published, I will pass this on to have the website updated as this is now out of date.
The product price reverts after your discount to £15.99 at the end of your 18 month contract.
If you have any further questions feel free to get in touch.
Regards,
Re: Plusnet charges are different to my bill
28-01-2019 7:40 PM
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Out of interest what are these Promotional discounts? having been stung by my previous isp provider by wrong billing i want to make sure my billing is correct :), i noticed a Promotional discount on my bill of £11.48 but there is nothing to say what this is for, as far as i am aware i only had £60 cashback which i have received via cheque
Re: Plusnet charges are different to my bill
28-01-2019 8:35 PM
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When signing up or recontracting Plusnet might offer you a lower price than the "standard" price. When this happens a "Promotional Discount" will be added to your account for the difference between the price you were offered and the full price. That discount will be applied for a certain amount of time, for the period that was agreed.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet charges are different to my bill
28-01-2019 10:53 PM - edited 28-01-2019 10:54 PM
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@pjmarsh wrote:
When signing up or recontracting Plusnet might offer you a lower price than the "standard" price. When this happens a "Promotional Discount" will be added to your account for the difference between the price you were offered and the full price. That discount will be applied for a certain amount of time, for the period that was agreed.
If this is the case then i can say that plusnet have never offered me a promotional discount, not that i am complaining and as far as i am aware the only offer for signing up (new customer) was the £60 rebate which as i have already said have received no idea how long i am going to be getting this either as long as i don't get a bill for this promotional discount in the future due to a billing error i am Happy perhaps someone from Plusnet can clarify how long i will be getting this promotional discount and what it's for
Re: Plusnet charges are different to my bill
29-01-2019 10:24 AM
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Hello @websurf518
I have responded to your query via a ticket. You can view my response by Clicking Here
Should you require any further assistance, please do get back in touch with us.
Many thanks.
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