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Live Chat v Phone Call

Posts: 14
Thanks: 1
Registered: ‎21-08-2018

Live Chat v Phone Call

I'm wondering if the Live Chat service and phoning Plusnet are functionally equivalent? Will I be able to, for example, cancel my account via Live Chat, or negotiate a renewal via Live Chat, or can that only be done via a phone call?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Live Chat v Phone Call

Hi @Bacalhau the level of support we can offer on live chat and on the phones does differ slightly.

For example you can negotiate a re contract via live chat and also over the phone with our Customer options department, but as for cancellations this can only be actioned over the phone directly with Customer options.


If there is anything assistance you need please do not hesitate to let me know.