Dear Plusnet - I have emailed and chatted with you online numerous times to
say this account should be closed and you have taken yet another payment.
I will be contacting my bank to see if a reversal is possible.
I would like a refund for all the months where there has clearly been no phone and broadband usage - check your stats.
Please confirm you have cancelled my account, today, as we are already
with another provider and have been for 5 months.