From what I can see we haven't received a cancellation request from yourself or another provider.
If you've called to cancel could you advise roughly when so I can listen to the call?
However, if you've left the migration for another provider to handle the cancellation, they're either not using the Openreach network or have installed a new line instead of taking over the existing one. If this is the case I'd recommend calling our business cancellations team on 0800 013 2632(They're open Monday to Friday 9 to 5:30).
If this post resolved your issue please click the 'This fixed my problem' button