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Please CANCEL my ACCOUNT - TODAY!

pcooklin1
Newbie
Posts: 1
Registered: ‎15-09-2018

Please CANCEL my ACCOUNT - TODAY!

Dear Plusnet - I have emailed and chatted with you online numerous times to
say this account should be closed and you have taken yet another payment.


I will be contacting my bank to see if a reversal is possible.

I would like a refund for all the months where there has clearly been no phone and broadband usage - check your stats.


Please confirm you have cancelled my account, today, as we are already
with another provider and have been for 5 months.

Sincerely,

Paul Cooklin.

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: Please CANCEL my ACCOUNT - TODAY!

Hi Paul.

From what I can see we haven't received a cancellation request from yourself or another provider.

If you've called to cancel could you advise roughly when so I can listen to the call?

However, if you've left the migration for another provider to handle the cancellation, they're either not using the Openreach network or have installed a new line instead of taking over the existing one. If this is the case I'd recommend calling our business cancellations team on 0800 013 2632(They're open Monday to Friday 9 to 5:30).

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team