Please CANCEL my ACCOUNT - TODAY!

[#1]

Dear Plusnet - I have emailed and chatted with you online numerous times to
say this account should be closed and you have taken yet another payment.

I will be contacting my bank to see if a reversal is possible.

I would like a refund for all the months where there has clearly been no phone and broadband usage - check your stats.

Please confirm you have cancelled my account, today, as we are already
with another provider and have been for 5 months.

Sincerely,

Paul Cooklin.

[#2]

Hi Paul.

From what I can see we haven't received a cancellation request from yourself or another provider.

If you've called to cancel could you advise roughly when so I can listen to the call?

However, if you've left the migration for another provider to handle the cancellation, they're either not using the Openreach network or have installed a new line instead of taking over the existing one. If this is the case I'd recommend calling our business cancellations team on 0800 013 2632(They're open Monday to Friday 9 to 5:30).