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No Cashback email received after 30 days

gpp
Newbie
Posts: 2
Registered: ‎11-09-2018

No Cashback email received after 30 days

Hi. My broadband was activated on 11 August. Waited patiently for activation email to claim £75 cashback. Should have been 10 days after activation. Didn't arrive. Contacted PlusNet: told it would arrive by 27 August. Didn't arrive. Then told it would arrive by 11 September. Hasn't arrived. Lots of other posts about the same problem. This is not a good performance from PlusNet and I feel I have been conned. How does one expedite this?

3 REPLIES 3
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: No Cashback email received after 30 days

Hi @gpp

 

Apologies for the delay regarding this. I have escalated this with our marketing team for you, and you should receive an update from us within the next 48 hours.


 Dean R
 Plusnet Staff
gpp
Newbie
Posts: 2
Registered: ‎11-09-2018

Re: No Cashback email received after 30 days

Now 4 days later and no response from the marketing team. When will I get this cashback? Why is it so difficult to get PlusNet to fulfil its contract terms? 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: No Cashback email received after 30 days

Hi @gpp,

 

We're sorry for the delayed response.

 

My colleague has updated your ticket here

 

If you have any further queries please let us know!

 

Thank you.