Payment not showing, internet restricted

[#1]

Hello,
I paid my monthly bill on 13th September and the money was taken from my card. However, in my account it still shows that the payment was not received, and my internet access has been restricted.
Could you please explain why this happened and when the payment will be updated in my account?
Thank you in advance.

[#2]

Hi @Robert96 

I have checked your account and it appears the issue with the billing is now resolved, apologies for any inconvenience caused.

Should you have any further queries then please do not hesitate to reach out.

Thanks

Lee