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Payment Holiday?

Theo1612
Dabbler
Posts: 23
Thanks: 1
Registered: ‎23-10-2019

Payment Holiday?

Hello,

 

My payment is due soon but I will be forced to cancel the direct debit as I'm facing financial difficulties.

Is it possible for a payment holiday until the 20th of July, as that's when I'll next be paid?

 

Thanks

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 52
Fixes: 22
Registered: ‎31-03-2020

Re: Payment Holiday?

Hi @Theo1612, I've sent you an email, feel free to get back to me there.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
Theo1612
Dabbler
Posts: 23
Thanks: 1
Registered: ‎23-10-2019

Re: Payment Holiday?

Hello,

 

I'm unable to access http://failed.billing.plus.net/apps/payment/failed so that I can acknowledge the option to continue to browse as normal.

I'm also unable to access the plus.net website

 

Can someone help?