I've recently noticed that I've been paying the out of contract price for my broadband and line rental even though my contract end date under 'My Products' in the members centre clearly states my contract ends on March 7th 2023.
I originally signed up to Plusnet in March 2020 then we moved house in March 2021 and when I rang up they offered to put me on a brand new 2 year contract which I was happy to do. But now my bills have gone up to the out of contract price even though I'm still under contract.
I can only assume the person who sorted out my contract in March 2021 didn't move my payments onto my new contract.
Is there anyway to get this sorted and get the money back that I've been paying extra?