Overcharge since new contract

[#1]

Please would you advise me as to whether I have to remind you each month that I am being billed incorrectly,and request a refund of £11.58 from the last paid bill.

[#2]

Hi there @biggles001,

I'm really sorry that this is ongoing.

I've dropped you a message with further details via your account HERE.

I hope this helps.

[#3]

Thanks Optomatts for your help,just find it a niggle if I have to contact you each month

[#4]

Hello @biggles001 the ticket has been raised for us to manage within an internal pool, we will keep an eye on this each month your bill is produced.

This will save you time in contacting us to deal with the query each month.

Please bear in mind once your invoice has been produced and your account has been debited, the following working day we will be able to process a refund for you.

If you need any further assistance in the meantime, please comment on our Community Forum and we will assist you further with this.

Kind regards.