Not was agreed

[#1]

Hi, just started a new 18 month contract confirmed on ticket 186452325, just received this months bill 403016701 its more than what was agreed, could a member of staff please look into it,(no one is answering the phone) Thanks 

[#2]

Hi @2u2me

Thank you for getting in touch with us. I am sorry that this months bill is higher than the agreed price of the contract. I've checked your account and updated you on a support ticket here

[#3]

Just received my bill for this month and and not only is the discount incorrect but it has been removed completely and now I am paying full price, please get this sorted out and also to the mod who put a fix on this question it is not fixed,

not happy

[#4]

Moderator's Note(s)

I have removed the fix and locked the other thread started as it was a duplicate of message #3.

[#5]

Hello, @2u2me I am deeply sorry to hear about the invoice you have received.

I have responded to your query via a ticket. You can view my response by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Many thanks.
 

[#6]

Moderator's Note(s)

Above post merged.

[#7 · Accepted solution]

Hello @2u2me, I am pleased to hear I was able to help and you are now being billed correctly.

I am unable to respond to you directly on PM, as the option appears to be disabled.

I have updated the ticket on your account, which you can view by Clicking Here

Please be aware for the future, please comment on a thread post for assistance. This enables all our staff to assist you with your query.

Many thanks.