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Not received email to claim £75 cashback reward

FIXED
StarShine
Interested
Posts: 2
Registered: ‎09-10-2019

Not received email to claim £75 cashback reward

Broadband went live on 23.09.19, should have had an email within ten days but it as now been 18 days since broadband went live. Was hoping to email PlusNet but I guess there isn't an email address?

3 REPLIES 3
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Not received email to claim £75 cashback reward

Hi @StarShine

 

I'm sorry to hear you haven't received your email. Can you please confirm if you have checked your junk mail? Sometimes the email arrives in there. 

 

Please let me know if it isn't in your junk mail and I will get back to you as soon as I can. I am in the office until 4pm today and return at 7:30am tomorrow. 

 

Kind regards

StarShine
Interested
Posts: 2
Registered: ‎09-10-2019

Re: Not received email to claim £75 cashback reward

Thank you for your reply, I check my junk mail everyday and I can confirm I have not received it in my inbox or junk mail.

Thanks

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Not received email to claim £75 cashback reward

Fix

Hey @StarShine,

Thanks for getting back to us.

I've checked over the account and provided a further response over a support ticket for you here. 

 

Thanks.