Not billed since November 2018

[#1]

I have not received a bill for by landline/broadband since November 2018, when I added my landline to my existing broadband account.  I have phoned 3 times over the past 6 months and each time I have been told 'it will be sorted by next month'.

Please confirm when this will be resolved.  I do not wish to have my line suspended!

Thanks.

[#2]

Thanks for getting in touch @rabfixit.

Unfortunately, I can't give a timescale for when this issue will be resolved but we are aware and doing everything possible

Apologies for any inconvenience caused

[#3]

Can you confirm that I will only be billed for the last 90 days when this is resolved (as in other cases like this)?

Thanks.

[#4]

Yes that's correct once the issue is resolved we'll only bill you for the past 90 days

[#5]

"Yes that's correct once the issue is resolved we'll only bill you for the past 90 days".    I have read this several times now. You folks at Plusnet really gotta get this one right.