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Overcharged by a LOT

Posts: 1
Registered: ‎24-07-2019

Overcharged by a LOT

So I have recently switched packages to an agreed payment of £26.98, there a few issues with getting the payments in on time but they were all paid. I have just checked my account and have been charged £71!! I have had no communicatiin beforehand to tell me I was going to be charged so much and I'm not sure if it is a mistake as I don't understand the bill. I haven't made any calls or done anythung differently and feel that I have been massively overcharged.
Plusnet Help Team
Plusnet Help Team
Posts: 599
Thanks: 106
Fixes: 30
Registered: ‎06-08-2018

Re: Overcharged by a LOT

Hello @Sally7Orchard I am deeply sorry to hear you have been overcharged on your recent bill.


I have responded to your query via a ticket. You can view this ticket by Clicking Here


Should you require any further assistance, please feel free to get back in touch with us.


Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team