Not able to cancel contract as Plusnet aren't taking calls...
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28-03-2020 11:47 AM
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I'm out of contract and want to cancel, and according to Plusnet's website, the only way to cancel is by calling 0800 432 0200. I call that number, and the automated message says Plusnet aren't taking calls (presumably due to overload due to coronavirus). So, how on earth do I cancel my contract? Hugely frustrating that Plusnet don't let users cancel online - I can't be bothered with the inevitable sales pitch to stay when I do manage to speak to someone, I just want to cancel...and right now, I'm unable to, because Plusnet aren't taking calls and don't have the ability to let customers cancel within their account page. So...I'm stuck.
Fixed! Go to the fix.
Re: Not able to cancel contract as Plusnet aren't taking calls...
28-03-2020 11:50 AM
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Welcome to the forum. 😊
For clarity - when you say 'cancel' do you mean ceasing broadband totally, or do you want to change to another ISP?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Not able to cancel contract as Plusnet aren't taking calls...
28-03-2020 11:51 AM
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Thank you. I mean cease broadband totally.
Re: Not able to cancel contract as Plusnet aren't taking calls...
28-03-2020 11:54 AM
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OK.
Sorry I can't help further, as I'm a cutomer not staff.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
28-03-2020 12:19 PM
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I found this webpage that gives you the options available to cancel - either telephone or write a letter to Plusnet (or download a cancellation form from Plusnet - link on the webpage- and send that to them).
https://www.broadbandgenie.co.uk/providers/plusnet/broadband/how-to-cancel-plusnet-broadband
Hope that helps.
Re: Not able to cancel contract as Plusnet aren't taking calls...
28-03-2020 12:19 PM
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You could use the expensive 'snail mail' option and send to:
Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU
A bit odd for a communications company but .....................................
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Not able to cancel contract as Plusnet aren't taking calls...
28-03-2020 12:26 PM
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Thanks all, seems Plusnet have different phone numbers to call on different pages - the number to call to cancel is 0808 169 2448, I'm now on hold to speak to someone.
Re: Not able to cancel contract as Plusnet aren't taking calls...
28-03-2020 12:34 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
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