Not able to cancel contract as Plusnet aren't taking calls...

[#1]

I'm out of contract and want to cancel, and according to Plusnet's website, the only way to cancel is by calling 0800 432 0200. I call that number, and the automated message says Plusnet aren't taking calls (presumably due to overload due to coronavirus). So, how on earth do I cancel my contract? Hugely frustrating that Plusnet don't let users cancel online - I can't be bothered with the inevitable sales pitch to stay when I do manage to speak to someone, I just want to cancel...and right now, I'm unable to, because Plusnet aren't taking calls and don't have the ability to let customers cancel within their account page. So...I'm stuck. 

[#2]

Welcome to the forum.  😊

For clarity - when you say 'cancel' do you mean ceasing broadband totally, or do you want to change to another ISP?

[#3]

Thank you. I mean cease broadband totally. 

[#4]

OK.

Sorry I can't help further, as I'm a cutomer not staff.

[#5 · Accepted solution]

@oliverwalsh89 

I found this webpage that gives you the options available to cancel - either telephone or write a letter to Plusnet  (or download a cancellation form from Plusnet - link on the webpage- and send that to them).

https://www.broadbandgenie.co.uk/providers/plusnet/broadband/how-to-cancel-plusnet-broadband

Hope that helps.

[#6]

@oliverwalsh89 

You could use the expensive 'snail mail' option and send to:

Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU

A bit odd for a communications company but .....................................

[#7]

Thanks all, seems Plusnet have different phone numbers to call on different pages - the number to call to cancel is 0808 169 2448, I'm now on hold to speak to someone. 

[#8]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing