I have been with Plusnet for years and had the free Norton cover. I seem to recall checking a few years ago and being reassured eligibility was for as long as you have a contract. I recently renewed my contract but I am receiving messages from Norton stating cover is running out. I have tried to do the download from Plusnet site without success. Reading the various posts over the last few years there seems some confusion regarding eligibility. Some experts suggest it is only for first 24 months free.
So has eligibility changed?
If not, does the old ‘contract period’ need to expire to renew it free? Seems odd to require a security break in service!
Any suggestions gratefully received.
