No reward card

[#1]

Hi,
Plusnet broadband has been activated for well over 30 days, activation date was 14/3/2025. Haven’t received the reward card email yet. Emailed the purecard help desk, who came back to me saying that they haven’t received anything from plusnet and to chase it up with plusnet. Anyone able to assist with this please? Who in plusnet do I need to contact?

Many thanks

[#2]

struggling to add message on Forum... not straightforward, i have the same question, where is the Reward Card that was promised when account was opened....?? 

[#3]

Same - No email received. Who do we chase ?!?

[#4]

Hey @Discostu1 and @guiness731317

I checked your account and found that the promotion offer was through a third-party cash back site. You will need to contact the cash back site where you placed your order.

Welcome to the forums @TheGuyOutside!

The reward cards can take up to 10 working days from the time you go live. If you have not received the card for any reason, please feel free to update this thread.

[#5]

Hello, i switched in March and have not recieved any information about the reward card. Can you look into for me?

[#6]

Hi @shaunyboytellem 

Thank you for your recent post.

I have forwarded your details to the back office team to establish the status of the reward, we will be in contact in due course once we receive an update.

Thank you for your continued patience.

Many Thanks

Lee