No reward card

[#1]

Hi,
Plusnet broadband has been activated for well over 30 days, activation date was 14/3/2025. Haven’t received the reward card email yet. Emailed the purecard help desk, who came back to me saying that they haven’t received anything from plusnet and to chase it up with plusnet. Anyone able to assist with this please? Who in plusnet do I need to contact?

Many thanks

[#2]

struggling to add message on Forum... not straightforward, i have the same question, where is the Reward Card that was promised when account was opened....?? 

[#3]

Same - No email received. Who do we chase ?!?

[#4]

Hey @Discostu1 and @guiness731317

I checked your account and found that the promotion offer was through a third-party cash back site. You will need to contact the cash back site where you placed your order.

Welcome to the forums @TheGuyOutside!

The reward cards can take up to 10 working days from the time you go live. If you have not received the card for any reason, please feel free to update this thread.

[#5]

Hello, i switched in March and have not recieved any information about the reward card. Can you look into for me?

[#6]

Hi @shaunyboytellem 

Thank you for your recent post.

I have forwarded your details to the back office team to establish the status of the reward, we will be in contact in due course once we receive an update.

Thank you for your continued patience.

Many Thanks

Lee 

[#7]

Thanks , I received the card, but no pin as yet ... how long to get the pin ? 

[#8]

Hi there @TheGuyOutside If you've received your reward card but haven't received the pin, I would advise to give this number a call 0344 800 6435. 

This number refers you to the third party company 'Blackhawk' who handle all issues with reward cards after you've received the reward card itself. 

They should be able to chase up where your pin is and if it hasn't been sent out you as of yet, they should be able to manually submit for this pin to be sent.

All the best 

[#9]

I'm in the same boat. No email, no card!

[#10]

I am the same. Activation date was 4th April and heard nothing about my £80 reward card that was with my offer. Signed up through too cashback and supposed to get £80 cashback too and also not got that (I have been in touch with them). But difficult to get in touch with anyone at Plusnet about the missing reward card, I emailed purecard who said my details haven’t been passed on from plusnet!

[#11]

Thank you for taking the time to contact us on our Community Forum, I'm sorry to hear you both have not received the reward card.

@bbd77 I have raised this with our escalation team to find out what's happening, as soon as they respond I will be back in touch with you.

@hnicoll As I am unable to share account specific details publicly, please follow this link to the question raised on your account: https://www.plus.net/member-centre/login?p=view_question&id=248218882

I hope this helps