No reward card
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No reward card
15-12-2020 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: No reward card
16-12-2020 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for reaching out, and I'm sorry that you are yet to have received the Reward Card advertised when you signed up with ourselves.
Please call 0844 800 6435 to make further inquiries as to where the Reward Card is as I can see it was claimed by yourself on 13/09/2020.
Hope this helps, Adam.
Re: No reward card
16-12-2020 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems your detail is incorrect. I applied the service on 24-Sept and completed the claim form on 14-Oct. I made a call on 30/11 and they replied I will receive reward card within 10 working days.
Re: No reward card
16-12-2020 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your response, apologies for the slight discrepancies regarding the specific dates in which the emails were sent. On my end, I can see a Claim Confirmation email which was sent on 13/10/2020.
Either way, you should have received the Reward Card by now, as you have not, please call the number provided above for further assistance.
Thanks again, Adam.
Re: No reward card
17-12-2020 6:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like that number should be 0344 800 6435. Taken from https://www.purecard.com/help/contact
Re: No reward card
17-12-2020 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Actually I had called on 1-Dec. They replied I will receive it within 10 days.
Re: No reward card
18-12-2020 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No reward card
28-12-2020 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Below is replied from PURECARD:
I have looked into this for you and unfortunately it would appear that we have not received your information from plusnet. As this is the case this would need to be discussed directly with plusnet as we are a third party company we are unable to assist further without the information provided by them.
What I can do so that Plusnet will help for my case or just give up for the reward?
28-12-2020 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @rickypang. Thank you for bringing this to our attention. I'll send you a message via your account regarding this and I'll update you as promised. Thanks,. Chris.
Re: No reward card
05-01-2021 5:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your help. I received the reward card finally.
Re: No reward card
06-01-2021 8:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I didn’t get the email to claim my card , how do I get it resent please ?
Re: No reward card
13-01-2021 12:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: No reward card
30-01-2021 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I also received an email confirmation on the Wed 09/12/2020 to confirm my reward card will be sent out, and allow 30 days. I have yet to receive this reward card.
How can we chase this up?
Thanks
Re: No reward card
03-02-2021 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a new customer and applied for my reward card in December 2020. I received an acknowledgement by email on 30/12/2020 that I'd receive it within 30 days but I have heard nothing since.
is this the kind of service I should get used to?
Tim Scott
Re: No reward card
07-02-2021 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page