my current contract expires late july and my renewal proposal from plusnet for Fibre Unlimited extra has just been recieved - I did some research and noticed that for new customers via the web the offer for 18 months contract is £27.99 while for a 12 month contract it's only £26.99 !!! both figues include what appears to be the obligatory line rental but excludes any call packages
you may be interested in this bit of there renewal proposal email "But don't worry, we have some great offers for you - even new customers can't get better."
fyg my renewal quote is £3,00 less than my current deal ( basis there proposed 18 month renewal ) so you may be able to use that when talking to CS about renewals
You can try to talk to renewals or mybe better I want to leave option on call desk and try to get them to agree to a 12 month contract