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No cashback £75 yet?

FIXED
ketleystar
Dabbler
Posts: 12
Thanks: 2
Registered: ‎31-01-2020

No cashback £75 yet?

I signed up and join plusnet with fibre extra with line only with £75 cashback on 8th of January and my broadband went live on 24th of January. I still checked my email every days inbox and spam folder, no sign of £75 cashback. 

6 REPLIES 6
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: No cashback £75 yet?

Fix

Hi @ketleystar, thanks for getting in touch.

 

From checking our systems it does show an email was sent on 28/01/2020 to claim the reward, I do apologise this does not seem to have reached you. As you've not received the email, I've redeemed the reward on your behalf. Please allow up to 30 days for you to receive the cashback through the post.

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
ketleystar
Dabbler
Posts: 12
Thanks: 2
Registered: ‎31-01-2020

Re: No cashback £75 yet?

Thanks but there is no ticket in my account to confirmed £75 reward in the post? 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,225
Thanks: 7,652
Fixes: 1,292
Registered: ‎21-04-2017

Re: No cashback £75 yet?

The system that sends the cashback won't leave a ticket on your account, if we've auto-redeemed this on your behalf, this would've been done directly in the supplier cashback system. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ketleystar
Dabbler
Posts: 12
Thanks: 2
Registered: ‎31-01-2020

Re: No cashback £75 yet?

Thanks

Mark123
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No cashback £75 yet?

Same for me, bern live a couple of weeks but no email Sad

ketleystar
Dabbler
Posts: 12
Thanks: 2
Registered: ‎31-01-2020

Re: No cashback £75 yet?

Got my cheque arrived. Thanks