cancel
Showing results for 
Search instead for 
Did you mean: 

No cashback £75 yet?

FIXED
Highlighted
Dabbler
Posts: 11
Thanks: 2
Registered: ‎31-01-2020

No cashback £75 yet?

I signed up and join plusnet with fibre extra with line only with £75 cashback on 8th of January and my broadband went live on 24th of January. I still checked my email every days inbox and spam folder, no sign of £75 cashback. 

6 REPLIES 6
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 687
Thanks: 89
Fixes: 52
Registered: ‎02-05-2017

Re: No cashback £75 yet?

Fix

Hi @ketleystar, thanks for getting in touch.

 

From checking our systems it does show an email was sent on 28/01/2020 to claim the reward, I do apologise this does not seem to have reached you. As you've not received the email, I've redeemed the reward on your behalf. Please allow up to 30 days for you to receive the cashback through the post.

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Highlighted
Dabbler
Posts: 11
Thanks: 2
Registered: ‎31-01-2020

Re: No cashback £75 yet?

Thanks but there is no ticket in my account to confirmed £75 reward in the post? 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 16,815
Thanks: 5,139
Fixes: 863
Registered: ‎21-04-2017

Re: No cashback £75 yet?

The system that sends the cashback won't leave a ticket on your account, if we've auto-redeemed this on your behalf, this would've been done directly in the supplier cashback system. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Dabbler
Posts: 11
Thanks: 2
Registered: ‎31-01-2020

Re: No cashback £75 yet?

Thanks

Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No cashback £75 yet?

Same for me, bern live a couple of weeks but no email Sad

Highlighted
Dabbler
Posts: 11
Thanks: 2
Registered: ‎31-01-2020

Re: No cashback £75 yet?

Got my cheque arrived. Thanks