No cashback £75 yet?

[#1]

I signed up and join plusnet with fibre extra with line only with £75 cashback on 8th of January and my broadband went live on 24th of January. I still checked my email every days inbox and spam folder, no sign of £75 cashback. 

[#2 · Accepted solution]

Hi @ketleystar, thanks for getting in touch.

From checking our systems it does show an email was sent on 28/01/2020 to claim the reward, I do apologise this does not seem to have reached you. As you've not received the email, I've redeemed the reward on your behalf. Please allow up to 30 days for you to receive the cashback through the post.

Let us know if you need anything else.

[#3]

Thanks but there is no ticket in my account to confirmed £75 reward in the post? 

[#4]

The system that sends the cashback won't leave a ticket on your account, if we've auto-redeemed this on your behalf, this would've been done directly in the supplier cashback system. 

[#5]

Thanks

[#6]

Same for me, bern live a couple of weeks but no email

[#7]

Got my cheque arrived. Thanks