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No Reward Email Received

TheDobsons
Hooked
Posts: 7
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Registered: ‎05-01-2022

No Reward Email Received

I switched to plusnet broadband at the end of January and am due a £70 reward card as part of the deal. It has been well over 30 days now. I tried phoning but gave up after 45 minutes of hold music. Can anyone help?
8 REPLIES 8
dvorak
Moderator
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Re: No Reward Email Received


Moderators Note


This topic has been moved from ADSL Broadband to My Account/ Billing 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
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Registered: ‎27-04-2007

Re: No Reward Email Received

Hi there, I've just had a look into this for you and need to reply with some account sensitive information, here's a direct link to where I've added that to your account for you: https://www.plus.net/wizard/?p=view_question&id=222584915

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TheDobsons
Hooked
Posts: 7
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Registered: ‎05-01-2022

Re: No Reward Email Received

I have replied to your email saying that it was not part of the deal. Your advertising is very misleading. It was shown as part of the offer on both your website and uswitch so how would I have known that I was excluded?! Seems I’m not the only one either
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
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Registered: ‎27-04-2007

Re: No Reward Email Received

I'm sorry to see that, did you follow the link from the offer on the Uswitch website?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TheDobsons
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-01-2022

Re: No Reward Email Received

Yes I did.  I made sure to follow the link to ensure the offer was valid.

TheDobsons
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-01-2022

Re: No Reward Email Received

Can I just add that Ihave checked on USwitch and the deal I have chosen still says there is a £70 reward card and when clicked through the plusnet site it is confirmed again. I can provide screenshots. I can’t see anything in the terms and conditions why I would not have received this. Please advise. Thank you.
Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: No Reward Email Received

Hi @TheDobsons

Could you private message me with the screenshots you have so I can take a closer look?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
TheDobsons
Hooked
Posts: 7
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Registered: ‎05-01-2022

Re: No Reward Email Received

I have sent over the images as requested.