cancel
Showing results for 
Search instead for 
Did you mean: 

No Cashback Email Received

jackielewer
Hooked
Posts: 5
Registered: ‎12-02-2020

No Cashback Email Received

Please can someone assist - my fibre went active on 10th January and I cant see a claim email from you anywhere.

 

Please can someone help.

 

Jackie

7 REPLIES 7
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: No Cashback Email Received

Moderators Note
This topic has been moved from Fibre Broadband to Accounts/Billing.

 

 

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jackielewer
Hooked
Posts: 5
Registered: ‎12-02-2020

Re: No Cashback Email Received

thanks for moving it to right area.

 

Hope someone can sort it -- I signed up on either xmas eve/or xmas day - and the offer was valid until end of December or the 1st Jan

Trixiemay
Grafter
Posts: 35
Thanks: 5
Registered: ‎04-01-2020

Re: No Cashback Email Received

Check your junk email.  Create a ticket in the members area.  We recieved ours and (after clicking the link) confirming and recieved the check within days.

jackielewer
Hooked
Posts: 5
Registered: ‎12-02-2020

Re: No Cashback Email Received

tried that ... no luck

jackielewer
Hooked
Posts: 5
Registered: ‎12-02-2020

Re: No Cashback Email Received

but where is the members area please

Trixiemay
Grafter
Posts: 35
Thanks: 5
Registered: ‎04-01-2020

Re: No Cashback Email Received

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No Cashback Email Received

Hey @jackielewer,

Thanks for reaching out to us over here.

I'm sorry you're having trouble redeeming your cashback and I apologise for the frustration caused. I've checked over your account and provided a more detailed response over a support ticket for you here.

 

Thanks.