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No Cashback Email Received

Hooked
Posts: 5
Registered: ‎12-02-2020

No Cashback Email Received

Please can someone assist - my fibre went active on 10th January and I cant see a claim email from you anywhere.

 

Please can someone help.

 

Jackie

7 REPLIES 7
Moderator
Moderator
Posts: 30,120
Thanks: 3,193
Fixes: 491
Registered: ‎14-04-2007

Re: No Cashback Email Received

Moderators Note
This topic has been moved from Fibre Broadband to Accounts/Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Hooked
Posts: 5
Registered: ‎12-02-2020

Re: No Cashback Email Received

thanks for moving it to right area.

 

Hope someone can sort it -- I signed up on either xmas eve/or xmas day - and the offer was valid until end of December or the 1st Jan

Grafter
Posts: 35
Thanks: 3
Registered: ‎04-01-2020

Re: No Cashback Email Received

Check your junk email.  Create a ticket in the members area.  We recieved ours and (after clicking the link) confirming and recieved the check within days.

Hooked
Posts: 5
Registered: ‎12-02-2020

Re: No Cashback Email Received

tried that ... no luck

Hooked
Posts: 5
Registered: ‎12-02-2020

Re: No Cashback Email Received

but where is the members area please

Grafter
Posts: 35
Thanks: 3
Registered: ‎04-01-2020

Re: No Cashback Email Received

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: No Cashback Email Received

Hey @jackielewer,

Thanks for reaching out to us over here.

I'm sorry you're having trouble redeeming your cashback and I apologise for the frustration caused. I've checked over your account and provided a more detailed response over a support ticket for you here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team