Since renewing my Line Rental Saver, in September, I haven't received a bill for my broadband and landline. I discovered this when I didn't receive a reward payment from my bank as Plusnet were not taking my direct debit.
Online chat was unavailable so I had to wait over an hour to speak to a CSC anlayst. She was helpful, told me I should have been contacted about the issue and assured me my services wouldn't be cut off due to Plusnet not taking payment.
I was also advised that I would be updated on progress to a resolution.
Due to the hasty update of the Member Centre I was unable to access the Help Assistant messages 😕
Yesterday I waited over 45 minutes on the helpline to find out any progress on this issue but the CSC analyst was unable to help - he promised a phone call or e-mail to tell me when the issue will be resolved. Sadly yet again no call or e-mail !
I'm very disappointed with Plusnet and I find it very worrying that no-one appears to know what is happening and inability to adequately communicate with customers is serious failing.
Can someone please tell me when this will be sorted out ?