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bill query

maxheadroom
Dabbler
Posts: 16
Registered: ‎23-09-2012

bill query

Have just received this months bill for £16.00 it should be £15.99, can Plusnet tell me why the penny difference.

Bill shows unlimited fibre 5/11/18 to 9/11/18 £2.67 and unlimited fibre 10/11/18 to 4/12/18 £13.33, why the two entries?

 

2 REPLIES 2
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: bill query

Hi @maxheadroom, looking over the account it seems to be a pro-rata, in any case I have refunded the 0.1p for you.

maxheadroom
Dabbler
Posts: 16
Registered: ‎23-09-2012

Re: bill query

Thanks. It wasn't the penny so much, just the reasoning behind it.