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New Contract Errors

FIXED
Junkman
Grafter
Posts: 61
Thanks: 9
Registered: ‎07-02-2019

New Contract Errors

Good morning. If anyone from Plusnet is around could you please check and sort my incorrect new contract details? Amount showing in 'Your Products' is £2.54 per month more than agreed and my first bill under the new contract is £1.84 more than it should be (after my referral credit is deducted).

So none of it makes sense. This happened at last contract renewal too.

Thanks, Stuart
1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 412
Fixes: 91
Registered: ‎22-01-2018

Re: New Contract Errors

Fix

Hiya @Junkman

 

Thanks for getting in touch, I appreciate it. 

 

After a new contract is taken a prorata bill is usually generated on the following ill date, which is the case here. 

 

You can find out more here.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team