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My plusnet registered address is wrong!

FIXED
Porthrepta
Grafter
Posts: 40
Thanks: 19
Fixes: 1
Registered: ‎06-04-2017

My plusnet registered address is wrong!

I'm expecting to change to fibre on the 4th Jan. My new router package arrived as we have an amazing postman who could complete the missing and wrong address details (no house number, random first line, but correct road!), but OpenReach doesn't stand a chance!!!
How can I get this corrected quickly?
Phone line message said the line is closed....

 

Is there any chat/message route to PN?

Thanks

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8 REPLIES 8
Porthrepta
Grafter
Posts: 40
Thanks: 19
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Registered: ‎06-04-2017

Re: My plusnet registered address is wrong!

Interesting discovery....
PlusNet stores your address twice!

Logged in, I see my account with the wrong address (which was used by Plusnet to send my parcel).

BUT on my monthly invoices it shows by CORRECT address!

Weird but true....

Townman
Superuser
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Re: My plusnet registered address is wrong!

With some (complex) addresses there has been a history of non-deliverable addresses being produced on router consignments. Changes were made a while ago … maybe there is room for refinement.

@bobpullen … worth a review?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Porthrepta
Grafter
Posts: 40
Thanks: 19
Fixes: 1
Registered: ‎06-04-2017

Re: My plusnet registered address is wrong!

@Townman thanks for the reply, yes I can imagine there can be problems, but this is probably the most simple address!

The house number (just two digits) gets changed to three words (first abbreviated as it is my location) "D????? Care Village".
The rest of the address is correct... Road, postal town, County, Area Code.

Just to clarify, when I log in and look at my account personal details it is here that the address is wrong and obviously used for router address. The monthly invoices have my correct address.

bobpullen
Community Gaffer
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Re: My plusnet registered address is wrong!


@Townman wrote:
@bobpullen … worth a review?

Happy to take a look.

@Porthrepta - I could do with some pointers on which account I'm supposed to be looking at though. Any chance you can drop me a private message containing the account username?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Porthrepta
Grafter
Posts: 40
Thanks: 19
Fixes: 1
Registered: ‎06-04-2017

Re: My plusnet registered address is wrong!

@bobpullen PM sent.

Thanks

Porthrepta
Grafter
Posts: 40
Thanks: 19
Fixes: 1
Registered: ‎06-04-2017

Re: My plusnet registered address is wrong!

Good news is Plusnet/Open Reach should arrive in 1 hour and they have the correct address Smiley
So looks like it's only the (wrong) address Plusnet use for posting out the modem...

bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: My plusnet registered address is wrong!

Fix

@Porthrepta wrote:

@bobpullen PM sent.


Thanks - I've made a database change to the postcode record at Plusnet's side. Hopefully things look more sensible now?

Glad to hear the installation went OK.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Porthrepta
Grafter
Posts: 40
Thanks: 19
Fixes: 1
Registered: ‎06-04-2017

Re: My plusnet registered address is wrong!

Thanks Bob, you are a hero!
All now perfect.