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Reward Card E-mail Not Received

FIXED
LKearney
Newbie
Posts: 2
Registered: ‎22-12-2022

Reward Card E-mail Not Received

Hello, I never received my £70 reward-card introduction e-mail. Please help.

Tags (3)
7 REPLIES 7
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Reward Card E-mail Not Received

Reward Cards and Cashback

You'll be sent an email to the address you gave when you signed up. You'll normally receive this within 10 working days of your service being activated. If it does not arrive, check your spam folder before contacting support.

You then need to follow the link in the email which remains valid for two months after being sent. You should get your reward within 30 days of receiving confirmation. If you've signed up for an offer which automatically redeems your reward, you'll receive it within 30 days of your service being activated. Your reward will be sent either by post or email.

See the cashback and rewards FAQ for more information.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

LKearney
Newbie
Posts: 2
Registered: ‎22-12-2022

Re: Reward Card E-mail Not Received

I have still not received the reward card e-mail. I have checked the spam folder.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Reward Card E-mail Not Received

Fix

Hi there @LKearney Iv'e just had a look into this for you and needed to respond with some account sensitive information so I've added a support ticket to your account and dropped you an email too. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
JSM15
Dabbler
Posts: 15
Thanks: 2
Registered: ‎10-11-2022

Re: Reward Card E-mail Not Received

Hi,

My broadband went live on 25 Nov but I've not received any correspondence regarding the £50 Reward Card. I've checked my spam folder and nothing. Can someone look into this for me please?

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Reward Card E-mail Not Received

Hey there @JSM15 please can you PM your username and I will look into this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
JSM15
Dabbler
Posts: 15
Thanks: 2
Registered: ‎10-11-2022

Re: Reward Card E-mail Not Received

Hi @willcutforth, I've sent you a PM. Thanks

LD23
Newbie
Posts: 1
Registered: ‎06-01-2023

Re: Reward Card E-mail Not Received

Hi, I am having the same issue. My broadband went live at the end of November but there's still no sign of the email to claim my reward card. I have checked spam folders and it's not there. Is anyone here able to help?

Thanks,

Liz