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Oh dear - another month: another silly bill

irritablegit
Rising Star
Posts: 117
Thanks: 10
Fixes: 1
Registered: ‎28-03-2009

Oh dear - another month: another silly bill

I've just received an email stating "We'll soon be taking a payment of £51.89 for your service"

 

Where has that amount come from ?

 

P{lease fix it ... and fix your system ...

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5 REPLIES 5
Longliner
Seasoned Pro
Posts: 589
Thanks: 299
Fixes: 7
Registered: ‎22-10-2014

Re: Oh dear - another month: another silly bill

Agreed that Plusnet billing system is a disaster but more detail would help. Have you recently taken a new contract? Were you late in renewing an existing one? Have you taken extra service eg phone package? 

 

Mike

irritablegit
Rising Star
Posts: 117
Thanks: 10
Fixes: 1
Registered: ‎28-03-2009

Re: Oh dear - another month: another silly bill

I don't think the Plusnet staff need any more information.

 

The bill was wrong last month and I got a refund.

 

It's wrong again this month ...

irritablegit
Rising Star
Posts: 117
Thanks: 10
Fixes: 1
Registered: ‎28-03-2009

Re: Oh dear - another month: another silly bill

I'm still waiting for an official repsonse from Plusnet staff

You cannot take excessive amounts of money from my bank account every monthy and think that's ok !!!

If you had a way for customers to contact staff without hanging on a phone, I'd use that.

As you haven't, I'm posting here again !!

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
irritablegit
Rising Star
Posts: 117
Thanks: 10
Fixes: 1
Registered: ‎28-03-2009

Re: Oh dear - another month: another silly bill

I'm still waiting for a response from Plusnet staff as to why you just seem to deduct any amount you dream up from my bank account ...

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
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ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 327
Thanks: 132
Fixes: 21
Registered: ‎02-05-2023

Re: Oh dear - another month: another silly bill

Hi, I've looked into this and found the cause. I've dropped you a ticket on your account with the information on what's happened and what I've done to rectify this. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=233583144.

 

Just get back in touch if there is anything else we can help you with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team